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ACDAddress which models an ACD group, extends the CallcenterAddress.
ACDMangerAddress which models an ACD Manager, extends the CallcenterAddress.
This interface augments the core Address class to add a CallObserver. The CallObserver reports all Call-related state changes as events as well as all types of connection-related state changes as events for those Connections and TerminalConnections associated with the Call. The Call object will report events to this CallObserver object only after the Call has involved Address. Once the Call has involved this Address, the events will be reported on the CallObserver.
public abstract void addCallObserver(CallObserver observer, boolean remain) throws ResourceUnavailableException, PlatformException
If an instance of the CallObserver has already been added to an Address, repeated attempts to add the same CallObserver will silently fail. That is, multiple instances of the same observer will not be added nor will an exception be thrown.
There are no pre-conditions for this method.
The post-condition predicates for this method are:
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